Required skills

communication skills to

interact with the customer to

ask questions to identify and confirm requirements

provide information

confirm understanding

explain pharmacy asthma services

recommend and supply asthma medications aids and equipment

provide advice on lifestyle selfcare practices specialist services and practitioners

refer to a pharmacist or other pharmacy staff where relevant

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

learning skills to maintain currency of knowledge about asthma and related medicines and products that can be supplied without the involvement of a pharmacist

literacy skills to

interpret product and selfcare information

use specialist information and services to support the management of asthma health conditions

follow pharmacy procedures

planning and organising skills to organise work to meet customer service requirements

technology skills to

access and use information systems required by the role

demonstrate procedures for using relevant aids and equipment that may assist customers requiring asthma medicines or products

teamwork skills to operate as part of a pharmacy team providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

Required knowledge

aids and equipment that may be of assistance to customers in managing asthmarelated conditions

common triggers that can contribute to or exacerbate asthma

common symptoms of asthma and related conditions

common side effects of taking asthma medicines

personal role boundaries responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to the supply of asthmarelated products including

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

identifying and supplying the relevant medicines information aids and equipment to meet customer needs

respecting and protecting customer privacy

physiological effects of asthma on the body

product and health condition terminology

role boundaries and responsibilities and circumstances under which referral to a pharmacist is required

sources of information advice and specialist services relating to asthma including

Asthma Council of Australia

Asthma Foundation

Consumer Medicine Information CMI

state and territory childrens hospital online health information fact sheets

use of asthma management plans to support management of asthma

use care and storage requirements for aids and equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

follow pharmacy protocols and procedures when supplying asthmarelated medicines aids and equipment

apply knowledge of the common symptoms and basic causes of asthma

apply knowledge of medicine aids and equipment appropriate to treat or manage asthma when demonstrating recommending and supplying products

identify and refer to relevant sources of information assist the customer and maintain personal currency of knowledge

provide information to customers in ways appropriate to customer needs and demonstrate appropriate techniques to confirm understanding

recognise and act on situations or requests requiring referral to a pharmacist

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

pharmacy protocols and procedures

relevant documentation such as

asthma medicines products and service information

selfcare and lifestyle advice

a range of real or simulated customers with different asthma treatment or care requirements

a range of asthma medicines and products

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace

following pharmacy procedures to establish customer requirements

demonstrating use and care of asthma management equipment to customers such as spacers and inhalers

recommending and supplying asthmarelated medicines and equipment to a range of customers

identifying and acting on triggers for referral to a pharmacist

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Symptoms may include:

Asthma-related medicines and productsmay include:

Sources of informationmay include:

Protocols and proceduresmay include:

Customer may include people:

Common triggers may include:

Triggers for referral to a pharmacist may include:

Scheduled medicinesmay include: